Customers are also encouraged to ensure their contact information is accurate to receive important water service information should weather impact water service.
According to Mike Smyth, vice president of operations, Illinois American Water has invested in water main replacements across the state to decrease main breaks, but weather can still be a factor.
This is why it’s so important we can reach our customers should a water emergency occur.” During water service emergencies, Illinois American Water contacts customers either through in-person notification, door hanger or a customer notification system called CodeRED.
Customers who do not have Internet access can contact the customer service center at 800-422-2782 to update their contact information.
They will receive Illinois American Water alerts and public safety information sent by local organizations using CodeRED.
If pipes freeze customers should: Shut off the water immediately and not attempt to thaw frozen pipes unless the water is shut off.
He says, “By simply running a thin stream of water, especially overnight when temperatures drop significantly, and taking other precautions, customers can help prevent frozen pipes and meters.
This prevents unnecessary no water calls which require our team to visit a premise.” In addition, the Company is taking steps to limit cold weather exposure.
Smyth says, “There is nothing more important to Illinois American Water than ensuring our team is safe, therefore we are conducting emergency work only at this time and doing all we can to keep our colleagues inside.
About Illinois American Water – Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people.

The storm delivered heavy rain and mountain snow to the West, snow and wind to parts of the Plains and upper Midwest, and severe weather and tornadoes to the mid-Mississippi valley and Southeast coast.
The precipitation with this storm brought improvements to drought areas in parts of the Sierra Nevada and Central Valley and helped to relieve long-term deficits in parts of the Intermountain West and Plains.
The only change to this week’s map was a small reduction in the abnormally dry depiction in northern Maine, where recent precipitation has been enough to replenish moisture deficits.
This week’s rain improved short-term precipitation deficits, replenished soil moisture conditions, and alleviated moderate drought conditions in parts of Georgia, South Carolina, and northeast Florida.
Other than this moderate drought area, no other changes to drought were made, and the region remained drought free with the exception of the Texas Panhandle and northeast Oklahoma.
High Plains Moderate to heavy precipitation from this weekend’s storm, in the forms of rain and wind driven snow, fell roughly from the western reaches of the Dakotas to the northern half of Kansas.
Moderate drought and abnormal dryness remain in those areas still experiencing low groundwater levels, soil moisture shortages, and long-term precipitation deficits.
Below normal rainfall in Puerto Rico combined with spotty reports of low streamflow and groundwater data continue to support the depiction of D0 in the south central part of the Island.
In Alaska, precipitation in the drought affected areas of the Panhandle was not enough to reduce the long-term deficits.
In between these two storm systems, a ridge in the jet stream will deliver dry conditions to the Plains and Midwest.

A SOGGY weekend in some parts of the region has seen monthly rainfall totals exceeded for some locations.
The Central West and Central Tablelands may still be declared in drought by the NSW Department of Primary Industries, but recent rains have left many areas with a green tinge.
Rainfall was recorded in most locations on the weekend, with Mudgee receiving the most with 15.2 millimetres recorded across the two days.
In Wellington, 9.6mm of rain was recorded on the weekend, while Cowra received 8.0mm, Young (7.2mm) and Dubbo (6.6).
All other locations received less than two millimetres of rainfall on the weekend.
Story continues under weather radar The latest downpours have boosted the Bureau of Meteorology’s rain gauges in Dubbo, Forbes, Lithgow, Mudgee and Wellington, and all have now recorded above the long-term average falls for October.
Wellington has received the most rain this month with 94mm, which is significantly above the median of 55.7mm for October.
Dubbo and Lithgow have received 90.4mm, which is up on the average 45.6mm and 67.7mm received respectively.
While 68.6mm of rain has fallen in Forbes (up on the long-term average of 39.4mm) and 57.4mm in Mudgee which is up a little on the median of 50.9mm.
Mostly sunny weather is predicted for the region this working week.

A wave of record-breaking heat across Colorado has increased fire danger and worsened drought conditions, meteorologists say.
"It’s kind of like summer came back here in the middle of September," said state Climatologist Russ Schumacher.
Colorado Springs’ heat has soared in September, breaking four daily records over the past week, say data from the National Weather Service in Pueblo.
In Grand Junction, 89 days have brought temperatures of at least 90 degrees, said Dennis Phillips, a meteorologist with the National Weather Service there.
"So yeah, it’s been hot," Phillips said.
"I think a lot of that can be attributed to the drought that we’re in and the fact that the monsoon was basically missing this year."
"Even above-average precipitation in the summer isn’t that much.
The only way they’re going to make that up is with a big snow season," he said.
It was sparked by lightning July 22 and had remained at less than 5,000 acres for weeks.
But the statewide forecast shows a better chance for above-normal winter precipitation, "which would at least keep things from getting worse, and hopefully start things on the path to getting better," he said.

The hurricane is now blamed for at least 19 deaths throughout the Carolinas, according to reports.
Roy Cooper on Sunday.
While the remnants of the Florence storm mass have moved on to the north, North Carolina is still facing the effects.
Larger rivers eventually will rise to flood stage as well."
In Union County, N.C., one-year-old Kaiden Lee-Welch was swept away from his mother’s grip after their car was pushed off the road and into trees by flood waters.
A search for him resumed Monday morning and his body was found in flood waters.
Other victims are: Rhonda R. Hartley, 30, who died early Sunday after driving a pickup truck into standing water near Gilbert, South Carolina.
A husband and wife died in a Fayetteville, North Carolina, house fire Friday A mother and her 8-month-old child were killed when a massive tree crushed their brick house Friday in Wilmington, North Carolina An 81-year-old man died while trying to evacuate Wayne County, North Carolina, on Friday A 78-year-old man was electrocuted in the rain while trying to connect extension cords for a generator in Lenoir County, North Carolina A 77-year old man died after he went outside to check on his hunting dogs and was blown down by strong winds Three people died in Duplin County, North Carolina, because of flash flooding and swift water on roadways Amber Dawn Lee, 61, died late Friday when the vehicle she was driving struck a tree near the town of Union, South Carolina ‘Cut Off From The Rest Of The State’ Flood waters left Wilmington virtually cut off Sunday as homes and businesses in the city and other parts of New Hanover County faced the threat of losing access to drinking water because a major utility is critically low on fuel.
They could lose drinking water if the agency doesn’t get needed fuel within 48 hours, and was considering options such as trying to get fuel by ship or aircraft.
Related coverage: Photo: Old vehicles are surrounded by flood water from the Neuse River September 16, 2018 in Kinston, North Carolina.

The week ahead is set to be warm, dry and settled, with rainfall totals less than 4mm for the bulk of the country.
Monday is forecast to be a mix of sunny spells and cloudy periods, with top temperatures of 23°C to 27°C, according to Met Éireann.
The middle of the week will generally be slightly cooler with good sunshine and some broken clouds.
Highest temperatures will range from 22°C to 26°C.
Farming forecast It has been almost completely dry across the country this past week, apart from patchy drizzle in the northwest and the odd shower in the southwest.
Drying and spraying A yellow drought warning is in place and, while currently there are good spraying conditions, caution is required due to leaf scorch.
Field conditions Soil moisture deficits are very high and range from around 55mm to 65mm in west Ulster and west Connacht but 70mm to 90mm elsewhere, highest of all over east and south Leinster.
Heatwave advice Human health and animal health: precautions and regular checking of animals is advised with the increased temperatures over the coming week.
Animal transportation: there are a number of factors that should be kept in mind when transporting livestock.
Silage and topping: an increasing soil moisture deficit is starting to hit growth and yield in second-cut crops.

Met Éireann has warned of worsening drought conditions as fire fighters battle a major gorse fire on the Slieve Bloom Mountains in Laois and Offaly.
Laois and Offaly fire fighters have been battling the blaze with the help of staff from Coillte since yesterday.
A helicopter was deployed to drop water from a nearby lake.
Coillte has said that it is fighting a number of fires nationwide, and it urged the public to be extra vigilant towards the dangers of wildfires.
Temperatures are expected to rise to mid-to-high 20s from Saturday onwards.
Met Éireann’s Evelyn Cusack says the warm weather will continue into next week pic.twitter.com/3LKC0vS20Z — RTÉ News (@rtenews) July 5, 2018 It comes after Irish Water announced a nationwide hosepipe ban will come into effect from 8am tomorrow and will remain in place until midnight on 31 July.
Despite efforts to conserve water during the continuing hot spell, Lidl says that its 7,500 litre swimming pools have sold out due to "unprecedented" demand.
The pools went on sale this morning despite calls for the store to pull the pools from sale to help conserve water during the drought.
The call was made prior to the announcement of the national hosepipe ban.
Read: What is prohibited during the hosepipe ban?

Although the start of June brought intense thunderstorms, especially on 1 and 8 June, dry and settled weather from the end of May dominated the first two weeks.
There was a break in the fine weather for the third week of the month, however, Storm Hector passed close to the northwest, giving two days of rain and gales.
This was the last significant rainfall for farmers as thereafter there has been a surge in temperatures.
From 21 June, a settled and exceptionally dry period followed, with a heatwave and partial drought conditions reported.
Valid from Saturday 30 June 2018 10:00 to Friday 06 July 2018 23:59https://t.co/oOxITrsnvw pic.twitter.com/AW1b3yUkvl — Met Éireann (@MetEireann) June 30, 2018 Rainfall Roscommon was the only location were rainfall totals were not below their long-term average for the month (up 11%).
To help out farmers with a lack of fodder, Glanbia has even imported forage for their suppliers.
A mix of alfalfa and soya was divided among some Kilkenny farmers on Monday.
Temperature The month’s lowest temperatures were recorded on 22 June in Roscommon at 2.1 °C.
The highest temperature was hit on 28 June at Shannon Airport, Co Clare, with a temperature of 32 °C.
Yesterday’s Maximum Temperatures at 1800 GMT (between 7am and 7pm local time): pic.twitter.com/9hSzUraMYv — Met Éireann (@MetEireann) June 30, 2018 Sunny days Monthly sunshine totals were highest at Johnstown Castle, Co Wexford with 279.9 hours and they were recorded lowest at Malin Head, Co Donegal with 199.3 hours.

Countrywide, the week ahead is forecast to be warm, dry and sunny, with a drought warning in place until Friday, 6 July.
It will become very warm as temperatures reach 20°C to 27°C, again slightly cooler near coasts due to onshore sea breezes.
High pressure and settled conditions will persist throughout the coming week, with warm, dry and sunny conditions countrywide.
Farming forecast It has been completely dry in Ireland this past week except for the far southeast of the country where a trace of rain was recorded, amounting to just 0.1mm.
There will be almost no rainfall this week either except for the odd shower or spot of misty drizzle from very weak weather fronts.
They’ve warned that well-trodden paths could be slippy for people and animals.
Heatwave advice Human health and animal health: precautions and regular checking of animals is advised with the increased temperatures over the coming week.
Animal transportation: there are a number of factors that should be kept in mind when transporting livestock.
Silage and topping: an increasing soil moisture deficit is starting to hit growth and yield in second-cut crops.
Water advice: water intake will be much higher next week, so it is important to ensure that facilities can deal with increased demand.

Up to 2,000 homes were left without water for 48-hours during the hot weather.
Scores of households in Telford, Shropshire, had no water supply after Severn Trent Water reported a fault at one of its reservoirs.
The company has apologised for the temporary drought.
We had enough water in the kettle to make a drink this morning but we haven’t been able to have a wash or shower this morning so we’re all quite smelly."
Shaun Davies, leader of Telford & Wrekin Council, who has a young family and lives in Dawley, said: "Our water is off at the moment as well.
"Severn Trent has now agreed to distribute water to vulnerable customers and the council has opened leisure centres and some schools for people to access water.
Lessons need to be learned."
Severn Trent said it had discovered an issue at one of the service reservoirs, which may have caused issues in the Whitchurch area.
Report The firm said teams of engineers had been out clearing air locks from the network to get the water moving again.
Report Water supply was restored for residents of Much Wenlock by Wednesday morning.