Boil water issued for Gatewood area

originally posted on January 26, 2017


West Virginia American Water has issued a precautionary boil water advisory for some customers in the Gatewood area of the company’s New River system. The affected streets include Elverton Road, Brown Road, Fox Lane, Riner Dairy Road, Pleasant View Drive and Bennett Lane. The advisory follows a water main break, which crews are working to repair as quickly as possible. Estimated restoration time is 10 p.m. Customers will be notified of the advisory by the CodeRED emergency customer notification system.

Affected customers should boil their water before consumption until further notice. Boiling kills bacteria and other organisms that may be present in the water. Customers are asked to bring water used for drinking, cooking, bathing and brushing teeth to a full boil for a minimum of one minute, then cool before use.

West Virginia American Water also recommends the following steps:

 • Throw away beverages and ice cubes if made with tap water;

• Keep boiled water in the refrigerator for drinking;

• Provide pets with boiled water after cooling;

 • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms;

• Use only boiled water to treat minor injuries.

Once the system recovers, West Virginia American Water will collect additional water quality samples in the area of the outage. For more information, contact WVAW’s customer service center at 1-800-685-8660.

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