“We’re going to have a thorough review of that to be sure we have an effective communications strategy so that in the event anything like this happens again … people are notified more quickly.” D.C. Council member Brianne Nadeau of Ward 1 said pregnant women and mothers with babies were among constituents who complained that they were unaware of the boil water advisory Friday morning.
“We’re always so quick to put things out on Twitter or Facebook, but that certainly doesn’t reach everybody,” she said.
“We began sharing updates and alerts well before dawn with the hope that it would reach as many people as possible and we’re sorry if it did not reach some of those individuals,” he said.
Nadeau said DC Water should have contact information for each and every one of its customers.
Residents rushed to the DC Water website and customer service line Friday, which ended up overwhelming the system.
“For that, I apologize.
And I promise we’ll do better.” The utility said it’s looking at other methods that can be used to alert customers of any potential safety risks to water.
“We want to review the communications,” Wells said.
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