Customers are also encouraged to ensure their contact information is accurate to receive important water service information should weather impact water service.
According to Mike Smyth, vice president of operations, Illinois American Water has invested in water main replacements across the state to decrease main breaks, but weather can still be a factor.
This is why it’s so important we can reach our customers should a water emergency occur.” During water service emergencies, Illinois American Water contacts customers either through in-person notification, door hanger or a customer notification system called CodeRED.
Customers who do not have Internet access can contact the customer service center at 800-422-2782 to update their contact information.
They will receive Illinois American Water alerts and public safety information sent by local organizations using CodeRED.
If pipes freeze customers should: Shut off the water immediately and not attempt to thaw frozen pipes unless the water is shut off.
He says, “By simply running a thin stream of water, especially overnight when temperatures drop significantly, and taking other precautions, customers can help prevent frozen pipes and meters.
This prevents unnecessary no water calls which require our team to visit a premise.” In addition, the Company is taking steps to limit cold weather exposure.
Smyth says, “There is nothing more important to Illinois American Water than ensuring our team is safe, therefore we are conducting emergency work only at this time and doing all we can to keep our colleagues inside.
About Illinois American Water – Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people.